Giter Club home page Giter Club logo

LigeroSmart

What is Ligero?

LigeroSmart is an Intelligent platform that learns from the day-to-day service of a Service Center, therefore, in addition to everything you already expect from a good Management system, Ligero providing customers with immediate answers enabling them for solving everyday situations and helping attendants to quickly find the root cause for various incidents and problems.

Customer service

System for answering calls with a portfolio of services divided into categories and subcategories with interactions by email and through the customer requests and queries portal.

Smart

Shared Services Center System structured with Artificial Intelligence functionalities oriented to self-service and automation of services. Acts actively with the service teams providing valuable information to resolve various calls, and also acts with the applicants automatically by email and through the customer portal with possible solutions to requests instantly.

Auto Chat

Chat channel and 24-hour automatic chat that simulates the behavior of a real person capable of guiding customers to solve everyday issues.

Build a relationship of friendship and trust with your customers. Provide resources and information relevant to their needs and desires, give them autonomy, quickly identify solutions to any problems and make everyone's work much easier.

Instructions for running LigeroSmart

See https://github.com/LigeroSmart/ligerosmart-stack

Instructions for developers

See https://www.youtube.com/watch?v=xDq4-Mb9trY&list=PLRWVfxypDIYScfNPrf3TkhLAm26QlxPPI

LigeroSmart's Projects

docs icon docs

The Rocket.Chat server, desktop, mobile, user, admin & developer documentation.

faq icon faq

An FAQ module to manage FAQs and also used as knowledge base.

fred icon fred

Debugging tool for OTRS development.

generalcatalog icon generalcatalog

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

importexport icon importexport

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

itsm icon itsm

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

itsmchangemanagement icon itsmchangemanagement

The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

itsmcore icon itsmcore

The OTRS::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

itsmincidentproblemmanagement icon itsmincidentproblemmanagement

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

itsmservicelevelmanagement icon itsmservicelevelmanagement

This package implements all ITSM service level management features. This package requires the ITSMCore package.

Recommend Projects

  • React photo React

    A declarative, efficient, and flexible JavaScript library for building user interfaces.

  • Vue.js photo Vue.js

    🖖 Vue.js is a progressive, incrementally-adoptable JavaScript framework for building UI on the web.

  • Typescript photo Typescript

    TypeScript is a superset of JavaScript that compiles to clean JavaScript output.

  • TensorFlow photo TensorFlow

    An Open Source Machine Learning Framework for Everyone

  • Django photo Django

    The Web framework for perfectionists with deadlines.

  • D3 photo D3

    Bring data to life with SVG, Canvas and HTML. 📊📈🎉

Recommend Topics

  • javascript

    JavaScript (JS) is a lightweight interpreted programming language with first-class functions.

  • web

    Some thing interesting about web. New door for the world.

  • server

    A server is a program made to process requests and deliver data to clients.

  • Machine learning

    Machine learning is a way of modeling and interpreting data that allows a piece of software to respond intelligently.

  • Game

    Some thing interesting about game, make everyone happy.

Recommend Org

  • Facebook photo Facebook

    We are working to build community through open source technology. NB: members must have two-factor auth.

  • Microsoft photo Microsoft

    Open source projects and samples from Microsoft.

  • Google photo Google

    Google ❤️ Open Source for everyone.

  • D3 photo D3

    Data-Driven Documents codes.