[Portfolio Display] Bitcoin missing after sending from ledger to same ledger (different accounts)? about ledger-live-desktop HOT 7 CLOSED

Clearing cache does not fix the issue.

from ledger-live-desktop.

I don't think this is related to the Desktop versus Mobile display amount bug, but I could be wrong. I don't have access to the missing amount, period.

from ledger-live-desktop.

Removing and adding the account in ledger live desktop does not fix the issue.

from ledger-live-desktop.

Did I lose bitcoin because of this?

https://support.ledger.com/hc/en-us/articles/5129526865821-Solving-API-HTTP-400-error?support=true

from ledger-live-desktop.

UPDATE: the issue may have been that Ledger Live was previously reporting the wrong portfolio balance and that sending this tx made the balance correct! I was basing my numbers off of Ledger Live's records but after looking at personal records and using Electrum to verify, this could the issue instead.

from ledger-live-desktop.

Hi, thanks a lot for raising this issue.

Unfortunately we can't investigate such cases on Github. Could you contact our official support at https://support.ledger.com/ 🙏 Thanks

from ledger-live-desktop.

Hi @gre . Okay thanks for letting me know.

UPDATE:

I've fully confirmed that the issue was 100% related to a display bug and only a display bug.

After doing more research, it actually settled on the correct amount but the flashing gave the incorrect balance because it briefly accounted for the spend amount twice, thus leading to my confusion of the previous balance and me thinking the previous balance was wrong.

In short: a portfolio balance display bug!

I have access to the complete balance! No more alarm bells.

from ledger-live-desktop.