Export issue about server HOT 5 CLOSED

I'm sorry about that.

I see the sentry events for it/replicated the issue. I'll work on a fix soon.

from server.

Hi @Anerneq,

I'm having some trouble replicating the Russian script not being supported:

Can you:

• provide a link to the problematic entry
• what OS / program are you trying to open up the CSV file with?

from server.

Hiya!

This is the text I was referring to: https://langcorrect.com/journals/%D1%83%D0%BF%D1%80%D0%B0%D0%B6%D0%BD%D0%B5%D0%BD%D0%B8%D0%B5-%D0%BE%D0%B1-%D1%8D%D0%BC%D0%B8%D0%B3%D1%80%D0%B0%D1%86%D0%B8%D0%B8-%D0%B2-%D0%B8%D1%81%D1%82%D0%BE%D1%80%D0%B8%D0%B8-%D1%84%D1%80%D0%B0%D0%BD%D1%86%D0%B8%D0%B8-%D0%B8-%D1%80%D0%BE%D1%81%D1%81%D0%B8%D0%B8/

My pc opened the file with Excel and this is what I see:

I see the PDF export option works fine now, cheers!

from server.

By default, our server exports CSV files with UTF-8 encoding to ensure characters are displayed correctly in any language. However, there seems to be a common issue with Excel not opening files with UTF-8 correctly. This can be seen in the links below with the number of users who have marked that they had the same question.

Here are a few methods to resolve this:

1. Explicitly open the file with a UTF-8 encoding: https://answers.microsoft.com/en-us/msoffice/forum/all/how-to-open-utf-8-csv-file-in-excel-without-mis/1eb15700-d235-441e-8b99-db10fafff3c2
2. (Advanced/Use caution) Set UTF-8 as default in excel: https://answers.microsoft.com/en-us/msoffice/forum/all/excel-read-csv-set-utf-8-as-default-for-all-csv/62eb4068-fc70-4f9b-9bd7-c904713beaf0
3. (Easiest) Drag the files into Google Sheets because it handles the character encoding more effectively.
4. Use an alternative program

I hope this helps and I wish I was familiar with Excel to be able to help you out better :'(

I'm also not sure what the yellow alert in your screenshot reads, maybe there's a way to open/configure the encoding when you follow the buttons?

I suggest to just use Google Sheets since it's free and works. The UI is also really similar. Here's a screenshot:

from server.

Cheers!
I'll guess I'll just use Google Sheets then😅 It could maybe be a good idea to write it down in the selection menu, so users know that if they want a CSV file, it's best to use Google Sheets.

The yellow banner just says that some data could be lost since Excel can't interpret the data properly.

from server.