All locks unresponsive about homebridge-hikconnect HOT 12 CLOSED

Hi Jonathan! Do you see anything in the homebridge logs when you try to trigger the unlock in the Home app?

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Unfortunately I don't see anything whenever I trigger the unlocks in the logs. For some reason, it started back working last night and just stopped again today and says "no response". The logs pretty much stay looking like the attached photo.

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After some more testing, the locks work fine via the “Accessory” tab on Homebridge directly but they are unresponsive within HomeKit itself.

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It seems to me it's a HomeKit issue, not homebridge or the plugin. Are you able to unlock it when you are home? Did you maybe upgraded to the "new architecture" of HomeKit? I heard people have lot of issues since then.

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I believe I have found the issue! I am not sure if Amazon did an upgrade to the Eeros or what changed - but it seems that the ports were being blocked. I have the Amazon Eero mesh system. I opened the port for Homebridge using the server's IP address and Homebridge's ports and so far, it has been working as it should all day.

I believe port forwarding needed to be done! Thanks so much for your time.

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Ok so update - the locks became non-responsive again but only within HomeKit, it works fine in HomeBridge. Any tips on fixing this? It seems to fix itself every time I reboot my internet for a shortly period then goes back unresponsive.

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What about other devices connected through Hombridge? Do they get unresponsive or is it only the locks? It is very much likely that your network do this.

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I believe I was able to identify the issue. I downgraded NodeJS from v19 to v18 and that seems to have solved the problem. I have no idea why that was causing it, but thankfully it's been stable for the last few days.

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I'm glad that it worked out for you! Is it still working? If yes, then I need to check the plugin with Node19. :)

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Hi i dont see the Hikvision lock as accessory after installing plugin and providing credentials, doe the plugin support acces control device DS-K1T501SF?

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Hello, please follow this guide so I can see your device's reponses: debugging guide

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