Postbacks not Working about facebook-messenger HOT 11 CLOSED

I know this issue is closed, but as an FYI to future readers, be sure when subscribing to the page to enable the messaging_postbacks event.

To receive messages and other events sent by Messenger users, 
the app should enable webhooks integration.

Selected events: 

message_deliveries, messages, messaging_optins, messaging_postbacks

When I initially setup my bot and webhooks, I only enabled the messages event (as shown in the README image).

from facebook-messenger.

The logs should definitely say something – if you've registered a hook on :postback it should run that code, and otherwise it should say that it's ignoring the event. Did you remember to subscribe to the page? Also, please help us to help you by sharing your code.

from facebook-messenger.

Good catch, @dthyresson! I just got that image from Facebook's documentation, but it'd be good to update it with something that has all the right settings.

from facebook-messenger.

A quick reply is not a postback, @vedant1811. Here's the documentation on postbacks, and the documentation on quick replies.

from facebook-messenger.

Totally unrelated question, but is there a way to retrieve the sender's first name on either the message or postback method?

from facebook-messenger.

Did you figure the first question out...?

from facebook-messenger.

And yes, you can use the Graph API to query user data.

from facebook-messenger.

Ok thanks, yeah everything is working now!

from facebook-messenger.

Hello. I am still facing the same issue :(
After sending this, I get the 2 quick reply options:

  optin.reply(
      text: "Welcome #{user.name}! Should I notify you of job updates via messages?",
      quick_replies: [
          {
              content_type: 'text',
              title: 'Yes, definitely',
              payload: 'notifications-yes'
          },
          {
              content_type: 'text',
              title: 'No',
              payload: 'notifications-no'
          }
      ]

but the, after selecting the 'yes. definitely' option, nothing happens in the postback callback:

Bot.on :postback do |postback|
  postback_debug = {
      sender: postback.sender,
      payload: postback.payload,
  }
  Rails.logger.debug "New postback: #{postback_debug.to_s}"
  case postback.payload
    when 'notifications-yes'
      postback.reply(text: 'Great')
    when 'notifications-no'
      postback.reply(text: 'Okay :(')
    else
      raise "Cannot handle postback payload: #{postback.payload}"
  end
end

However, I do get a message callback with :text=>"Yes, definitely", as seen in my logs.

from facebook-messenger.

I'm facing the same issue, it only occurs when I do broadcast

from facebook-messenger.

I'm facing the same issue, Postbacks not Working for a particular facebook page but it is working for all other page. If am i doing any wrong with page setting pls help me

from facebook-messenger.