Ring integration error about core HOT 10 CLOSED

Confirmed, back in business.

This is the only device to show up as well.

Cheers!

from core.

Hey there @sdb9696, mind taking a look at this issue as it has been labeled with an integration (ring) you are listed as a code owner for? Thanks!

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ring documentation
ring source
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from core.

Same issue, cameras not loading

from core.

Hi @firstof9 it seems like you may have an amazon camera linked to your ring account and that is causing the error? You said this was working in 2024.3.4 but I wouldn't expect it to in that version either. Is this suddenly preventing your doorbell from being added when it was working before? Any information you could add would be helpful.

Update: I think the issue here is caused by the new intercom changes along with your third party camera. I have a PR open to fix this #114631.

from core.

it seems like you may have an amazon camera linked to your ring account and that is causing the error?

Incorrect, it's a Ring Doorbell, I've lost my motion sensors, ding status, etc.

from core.

There's definitely another camera linked to your account showing in the diagnostics you uploaded and that is breaking the Doorbell. This should be fixed by the PR referenced above.

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Now I wonder where this hidden camera is...

from core.

If you look at the second device in the "Diagnostics information" json you uploaded does it give any clues?

from core.

No idea, I only have a ring doorbell, the only other amazon thing is a single Amazon Dot and as far as I am aware it hasn't a camera.

from core.

Putting the mystery aside for a moment, 2024.4.0b6 should be available now for you to test the fix.

from core.