The Helium Non-VIP Dev Console stopped processing or displaying sensor data packets as at 5.41am AEST. about console HOT 4 CLOSED

Addendum#1: Picture showing that the packets relayed from devices in the Organisation timestamped approx 7:14pm AEST stopped and have not restarted.

from console.

Symptom: The Helium Non-VIP Dev Console is again passing sensor data.

Description: The Community Sensor Operator cannot confirm whether a fix has been implemented or not, but it appears that the critical part of console operations, which involves processing sensor data, is now working. However, a new issue has emerged regarding the organization's Data Credit accounting. Despite the Data Credit balance reaching zero, it appears that sensor data traffic continues to be processed without any effect on the Console's operations. The expected behavior is that when the Data Credit balance reaches zero, all sensor data traffic should not be actioned, and the Data Credit Used should not increment. The Community Sensor Operators are seeking confirmation regarding the correct operation of Data Credit, Sensor Data traffic management, and Data Credit rewards.

Potential Consequences and Impact:

1. Data Credit accounting discrepancy: The discrepancy in Data Credit usage when the balance reaches zero raises concerns regarding accurate cost management and billing for the organization. This can result in financial inaccuracies and affect the overall budgeting process.
2. Inconsistent data traffic management: The continued processing of sensor data traffic despite the Data Credit balance being depleted can lead to difficulties in managing and controlling data usage. This inconsistency hinders effective resource allocation and monitoring.
3. Impact on Data Credit rewards: The uncertain behavior of Data Credit and Sensor Data traffic management can affect the calculation of Data Credit rewards for Community Sensor Operators. This inconsistency can impact the incentives and benefits received by the operators.

Expected Outcomes Sought:

Confirmation of correct Data Credit operation: The Community Sensor Operators seek confirmation and clarification regarding the correct operation of Data Credit and Sensor Data traffic management. They require a clear understanding of how the Console should behave when the Data Credit balance reaches zero and how it impacts the processing of sensor data traffic.
Resolution of Data Credit accounting issue: It is crucial to resolve the issue related to Data Credit accounting and ensure that the Console accurately reflects the usage and management of Data Credits. This resolution is necessary for proper cost management and billing processes.

Steps to Reproduce (if applicable): Not applicable

Priority: High

Affected Components:

1. Helium Non-VIP Dev Console
2. Data Credit accounting system

from console.

The Dev Console is an internal testing environment.
Very rarely does it match up with anything approaching Production.
It can not used in a production like manner.
There have been times in the past where individuals were invited to help test features in this environment.
When that testing was done, the use of this environment should have ceased immediately.

from console.

Seems what I have described above is now an actual issue that you have only recently discovered? Trying to help but pretty annoying to be overlooked and then it turn into an actual concern 3 weeks later

from console.