Comments (9)
Slacker doesn't just provide backend tracking - critically, it provides a work queue for action items. Whatever tool you build, I highly recommend integration fully into both the "pull from work queue" pattern that Slacker provides on the backend, and also the backend tracking that it provides for free. TBH, I feel that your plan to build a new separate tool for the welcomers use case (instead of working on modifying slacker via feature requests to conform more to what you want, via config) is a bad idea at its core, leading to a more fragmented ops environment - I've made my stance on this pretty clear in the past couple weeks.
That being said, providing an API is a reasonable request. Please provide a complete list of backend slacker APIs that you need to accomplish what you want.
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Hey, as a starters wanted to reply to @grymmy's comments on his stance with the Professor Bloom project.
Here is the message I sent to the welcome team earlier today.
TLDR: We will still be using Slacker, the front end is what is changing. (Hence the request for an API)
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My thought behind creating something separate is mainly to keep Slacker general purpose, while allowing for a welcomer specific tool.
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In terms of an API,
Routes for modifying assignee, changing tix status, and just about any other slacker workflow action would be great.
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@jaspermayone as per our conversation, we decided that you will be giving me a clear and concise list of all the apis that you need, assigning back to you :))
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Here is a full list of endpoints needed.
- Create action item (returns actionid for future reference)
- Assign action item (takes in actionid)
- mark action as irrelevant (takes in actionid)
- resolve action item (takes in actionid)
- create / edit / delete action item notes
- create followup (and resolve although i would assume this can be bundled with the other resolve endpoint?) (takes in actionid)
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@faisalsayed10 do you think I am missing anything key to the flow of slacker here?
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LGTM, ty!
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Related Issues (20)
- Slacker should systemically ensure that there are good-first-issues on github-related projects
- Grouping should not be a global feature, but instead a property of specific slack resources HOT 1
- Time to first response should really be time to first human response HOT 3
- PR Assignments & Issue Status should sync with slacker assignments HOT 2
- "clear" slacker feed HOT 5
- see snooze / follow up reason when ticket comes back HOT 2
- Time shown in followup confirmation does not match actual time HOT 1
- Add identifier to "follow up" button (and others?) HOT 3
- Configure ignores for users / channels HOT 6
- Clarity on follow up time HOT 1
- ES documents must contain information about follow-ups and their durations HOT 2
- Sometimes Slacker takes a very long time to resolve AIs HOT 1
- Queue count includes current ticket HOT 1
- Detect github action failures HOT 2
- Ticket auto assignment HOT 8
- Opt-In resolve reason not required HOT 2
- Slacker refactor HOT 1
- Allow bot whitelist in project configs HOT 9
- Weird error in activity log in slack
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