NVIDIA guardrails: Remove personal identification information PII from the text about h2ogpt HOT 10 OPEN

Subject : Re: Receipt for your payment to [Company] 
User : I hope you are well. I want to ask if you have any programs for small businesses like us who have been severely affected by COVID19. Because we are in the sports industry selling team uniforms, our sales have completely dried up since March and our clients cancelled orders. We have pivoted and are now trying to donate face masks from whatever materials we had left and hopefully sell ones from other sources but we are not yet at the point we are able to continue with operational expenses for pretty much not being operational or profitable for our main business. We have frozen payroll until we can get our PPP hopefully soon and whatever small margins we hope to get with masks will be used for making more masks. In light of this; I wanted to ask if you have any programs for payment deferment or grants for your service or our subscription? We have been grateful that companies like Salesforce have provided grants through free subscriptions during this time and other small software companies are offering support. I thought I would reach out to see if you can offer the same, if we have already paid for the year, can you extend the life of the subscription restarting to when we sell Sports again? If so we would be really grateful. On Wed, Apr 22, 2020 at 2:16 PM <support@[Company].com> wrote: Hi [Customer1 email], Account ID: [Customer1 email] Attached please find payment receipt for [Company]'s backup service (account [Customer1 email]). This charge has been automatically deducted from your credit card per you payment instructions. If you have any questions about your account or any other matter, please feel free to contact us at support@[Company].com. Thank you, [Company] support team For any questions about your account email: support@[Company].com -- Sincerely, [Customer1 name] Marinshaw Team Mom/Marketing/Everything Else [Customer company name] Direct/Text: [Customer company phone1] Phone: [Customer company phone2] ext 101 Connect with Me on LinkedIn ([Customer linked profile1])"
Support 1 : Hi [Name1], [Customer1 email] We got the below email regarding COVID19 and issues with payment. What we can offer here? They have been with us since 2013. Thanks 
Support 2 : Please explain that they are on monthly subscription and pay every month We can offer them : - 25% discount for the next 3 months Or 15 months for yearly subscription (3 months free) payable +90 days. Thanks 
Support 1 : Hi [Name1], Thank you. Could you please clarify this "Or 15 months for yearly subscription (3 months free) payable +90 days. ? Should we offer to move to annual and charge for 12 months and 3 months for free? Please advise.
Support 1 : Hello [Customer1 name], Thank you for contacting us. We hope that you, your family and friends are keeping well. We're checking the issue with our management team and will update you once we hear from them. Please let us know if you have any questions. [Name2] Customer Support Specialist
Support 2 : Hi there not sure why we have 21 account for google we only have 6 active employees and max of 10 google licenses 4 of which are not active 
Support 1 : Hi [Customer1 name], I've attached a report (under my signature) with all the users in the account. As you can see, there are 9 active accounts and 11 archived accounts. We charge for paused/archived users as we still keep their backed up data archived in our system. If you don't need to back them up, you can delete them from the backup. We advise downlo[Name1]ng the archived data prior to the deletion, as all the related data is removed permanently. Please let me know if you have any further queries. Best Regards, Ariela Customer Support Specialist 
Support 2 : Correct. First they need to clean users if they want, as they have a lot of data. We can offer 40% discount for monthly "Should we offer to move to annual and charge for 12 months and 3 months for free? 
Support 1 : Hi [Customer1 name], I'm glad to inform you that we recived an approval from my manager to offer you special discounts. First, please deleted the unnecessary users from the account (as I mentioned in the previous mail). The options that we can offer you are: 1. Applying a 40% discount to your account for the next 3 months. 2. Switching to the annual subscription, but for 15 months. It means that you'll receive 2 months free (as we provide on the annual subscription) + additional 3 months for free, and it will be payable +90days. I hope it will help in these difficult times. Please let us know how you'd like to proceed. Best Regards, Ariela Customer Support Specialist
User : Yes I have been trying to delete them for a year but I cant get a resolution from about getting the back up. I had already said I cant download because of the size and asked for options for you to download it to one drive or a hard disk. Please kindly consider not charging us as we have no income due to the shutdown jmourad , casey and all of these should have been gone a long time ago if I can only get a back up. [Customer company] [Customer1 email] pmoore@[Customer company] G Suite Archived 6.1181E+10 455 days ago [Customer company] [Customer1 email] aburrichter@[Customer company] G Suite Archived 2.136E+10 229 days ago [Customer company] [Customer1 email] stephen@[Customer company] G Suite Archived 9.5423E+10 41 days ago [Customer company] [Customer1 email] ali@[Customer company] G Suite Archived 3497734398 436 days ago [Customer company] [Customer1 email] anne@[Customer company] G Suite Archived 1714282483 638 days ago [Customer company] [Customer1 email] genevive@[Customer company] G Suite Archived 1749538415 630 days ago [Customer company] [Customer1 email] lorren@[Customer company] G Suite Archived 4261660287 153 days ago [Customer company] [Customer1 email] luvie@[Customer company] G Suite Archived 27028444 50 days ago [Customer company] [Customer1 email] kheem@[Customer company] G Suite Archived 22278205 64 days ago [Customer company] [Customer1 email] lexy@[Customer company] G Suite Archived 51906199 49 days ago [Customer company] [Customer1 email] cris@[Customer company] G Suite Archived 56980272 34 days ago Production [Customer1 email] [Customer1 email] [Customer1 email] Salesforce Executing\" User : please do the 40% discount and help me get back up so i dont get charged for 19 accounts, we only have 6 users. If you can consider refunding what I have been charged since I have been asking to get a back up so I can delete, that would go a long way in these times. 
Support 1 : Hi [Name1], 1) [Customer1 name] is asking for a 40% discount and a possible refund for paused: "please do the 40% discount and help me get back up so i dont get charged for 19 accounts, we only have 6 users. If you can consider refunding what I have been charged since I have been asking to get a back up so I can delete, that would go a long way in these times." 2) At the same time, she cannot delete the paused users, because she cannot download their data. We already tried in the past, but she failed to because of the poor connection. Seems she still need their data. What other options do we have? A hard drive possible as a one-time solution? Should we discuss it with dev? \"I had already said I cant download because of the size and asked for options for you to download it to one drive or a hard disk. Please kindly consider not charging us as we have no income due to the shutdown jmourad , casey and all of these should have been gone a long time ago if I can only get a back up. 
Support 2 : I have added 40% to all. Please add follow up task for 3 months. I'm afraid we cannot refund as for those users as we still keep about 1TB on our side I have checked with DEV before, hard drive isn't an option. 
Support 1 : Dear [Customer1 name], Thank you for your email. Our management agreed to apply a 40% discount for your entire [Company] account. Unfortunately, we cannot refund for those users as there are about 1Tb of data. Hope for your understanding. Please feel free to contact us if you have any questions/issues. Stay safe! [Name 3] Customer Support Specialist
User : How do I get the data so I can delete them, considering that I can’t download with my connection as much as I try? I have 12 mb
Support 1 : Hi [Name1], Please see update from the user: "How do I get the data so I can delete them, considering that I can’t download with my connection as much as I try? I have 12 mb " Please advise our next steps. 
Support 1 : Dear [Customer1 name], Thank you for the update. I'm checking the issue with our management team for possible solution and will update you asap. [Name2] Customer Support Specialist 
Support 2 : First please explain that she have about 1TB of data and not 12MB. We should continue and explain that we are SAAS company and we allow our customers to directly download the data from our app. export data from S3 and shipping it will cost few thousand dollars. 
Support 1 : Hello [Customer1 name], Please note that you have 1TB of data in your G Suite task and not 12MB. Since we are a SaaS company, we always allow our customers to download data directly from our app. Here you may check how to do it for G Suite: https://support.[Company].com/hc/en-us/articles/360017905833-Searching-Restoring-and-Downlo[Name1]ng-G-Suite-Backup-Data While exporting the data from S3 and shipping it will cost a few thousand dollars. Alice Customer Support Specialist
Support 1 : Hi [Name1], [Customer1 email] We provided 40% discount to all tasks due to COVID19 and issues with payment. Should we contact them now? Thanks, [Name2] 
Support 1 : Hi [Name1], [Customer1 email] Could you please advise if we should contact them? Thank you, [Name2] 
Support 2 : Let's keep it as is till end of September Thanks 
Support 1 : Hi [Name1], [Customer1 email] Could you please advise if we should contact them? Thank you, [Name2] 
Support 2 : Thanks [Name2], Let's leave it for now. Next follow up for the end of December. Thanks 
Support 1 : Hi [Name1], [Customer1 email] We provided 40% discount to all tasks due to COVID19 and issues with payment. Should we contact them now? Thanks, [Name2] 
Support 2 : Thanks, Please follow up with her and inform her we will need to update discount to 20% No need to follow up. Please add a reminder for 2 weeks from now. If no response just update the discount to 20% Thanks 
Support 1 : Hello [Customer1 name], Hope you're doing great. We just wanted to follow-up with you and let you know that the temporary 40% discount that was provided earlier by our management will be decreased to 20%. Please feel free to contact us if you have any questions/issues. Stay safe! [Name2] Customer Support Specialist
Support 1 : Hi [Name1], The discount was updated to 20%. Thanks, [Name2]

Subject : Re: Receipt for your payment to MegaCloudBackup 
User : I hope you are well. I want to ask if you have any programs for small businesses like us who have been severely affected by COVID19. Because we are in the sports industry selling team uniforms, our sales have completely dried up since March and our clients cancelled orders. We have pivoted and are now trying to donate face masks from whatever materials we had left and hopefully sell ones from other sources but we are not yet at the point we are able to continue with operational expenses for pretty much not being operational or profitable for our main business. We have frozen payroll until we can get our PPP hopefully soon and whatever small margins we hope to get with masks will be used for making more masks. In light of this; I wanted to ask if you have any programs for payment deferment or grants for your service or our subscription? We have been grateful that companies like Salesforce have provided grants through free subscriptions during this time and other small software companies are offering support. I thought I would reach out to see if you can offer the same, if we have already paid for the year, can you extend the life of the subscription restarting to when we sell Sports again? If so we would be really grateful. On Wed, Apr 22, 2020 at 2:16 PM <[email protected]> wrote: Hi [email protected], Account ID: [email protected] Attached please find payment receipt for MegaCloudBackup's backup service (account [email protected]). This charge has been automatically deducted from your credit card per you payment instructions. If you have any questions about your account or any other matter, please feel free to contact us at [email protected]. Thank you, MegaCloudBackup support team For any questions about your account email: [email protected] -- Sincerely, Jason Smith Marinshaw Team Mom/Marketing/Everything Else Marinshaw Sports Direct/Text: 555-0102 Phone: 555-0103 ext 101 Connect with Me on LinkedIn (linkedin.com/in/jason-smith)
Support 1 : Hi Alex Johnson, [email protected] We got the below email regarding COVID19 and issues with payment. What we can offer here? They have been with us since 2013. Thanks 
Support 2 : Please explain that they are on monthly subscription and pay every month We can offer them : - 25% discount for the next 3 months Or 15 months for yearly subscription (3 months free) payable +90 days. Thanks 
Support 1 : Hi Alex Johnson, Thank you. Could you please clarify this "Or 15 months for yearly subscription (3 months free) payable +90 days. ? Should we offer to move to annual and charge for 12 months and 3 months for free? Please advise.
Support 1 : Hello Jason Smith, Thank you for contacting us. We hope that you, your family and friends are keeping well. We're checking the issue with our management team and will update you once we hear from them. Please let us know if you have any questions. Sarah Miller Customer Support Specialist
Support 2 : Hi there not sure why we have 21 account for google we only have 6 active employees and max of 10 google licenses 4 of which are not active 
Support 1 : Hi Jason Smith, I've attached a report (under my signature) with all the users in the account. As you can see, there are 9 active accounts and 11 archived accounts. We charge for paused/archived users as we still keep their backed up data archived in our system. If you don't need to back them up, you can delete them from the backup. We advise downloAlex Johnsonng the archived data prior to the deletion, as all the related data is removed permanently. Please let me know if you have any further queries. Best Regards, Ariela Customer Support Specialist 
Support 2 : Correct. First they need to clean users if they want, as they have a lot of data. We can offer 40% discount for monthly "Should we offer to move to annual and charge for 12 months and 3 months for free? 
Support 1 : Hi Jason Smith, I'm glad to inform you that we recived an approval from my manager to offer you special discounts. First, please deleted the unnecessary users from the account (as I mentioned in the previous mail). The options that we can offer you are: 1. Applying a 40% discount to your account for the next 3 months. 2. Switching to the annual subscription, but for 15 months. It means that you'll receive 2 months free (as we provide on the annual subscription) + additional 3 months for free, and it will be payable +90days. I hope it will help in these difficult times. Please let us know how you'd like to proceed. Best Regards, Ariela Customer Support Specialist
User : Yes I have been trying to delete them for a year but I cant get a resolution from about getting the back up. I had already said I cant download because of the size and asked for options for you to download it to one drive or a hard disk. Please kindly consider not charging us as we have no income due to the shutdown jmourad , casey and all of these should have been gone a long time ago if I can only get a back up. Marinshaw Sports [email protected] [email protected] G Suite Archived 61181000000 455 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 21360000000 229 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 95423000000 41 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 3497734398 436 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 1714282483 638 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 1749538415 630 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 4261660287 153 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 27028444 50 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 22278205 64 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 51906199 49 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 56980272 34 days ago Production [email protected] [email protected] [email protected] Salesforce Executing\" User : please do the 40% discount and help me get back up so i dont get charged for 19 accounts, we only have 6 users. If you can consider refunding what I have been charged since I have been asking to get a back up so I can delete, that would go a long way in these times. 
Support 1 : Hi Alex Johnson, 1) Jason Smith is asking for a 40% discount and a possible refund for paused: "please do the 40% discount and help me get back up so i dont get charged for 19 accounts, we only have 6 users. If you can consider refunding what I have been charged since I have been asking to get a back up so I can delete, that would go a long way in these times." 2) At the same time, she cannot delete the paused users, because she cannot download their data. We already tried in the past, but she failed to because of the poor connection. Seems she still need their data. What other options do we have? A hard drive possible as a one-time solution? Should we discuss it with dev? \"I had already said I cant download because of the size and asked for options for you to download it to one drive or a hard disk. Please kindly consider not charging us as we have no income due to the shutdown jmourad , casey and all of these should have been gone a long time ago if I can only get a back up. 
Support 2 : I have added 40% to all. Please add follow up task for 3 months. I'm afraid we cannot refund as for those users as we still keep about 1TB on our side I have checked with DEV before, hard drive isn't an option. 
Support 1 : Dear Jason Smith, Thank you for your email. Our management agreed to apply a 40% discount for your entire MegaCloudBackup account. Unfortunately, we cannot refund for those users as there are about 1Tb of data. Hope for your understanding. Please feel free to contact us if you have any questions/issues. Stay safe! Chris Parker Customer Support Specialist
User : How do I get the data so I can delete them, considering that I can’t download with my connection as much as I try? I have 12 mb
Support 1 : Hi Alex Johnson, Please see update from the user: "How do I get the data so I can delete them, considering that I can’t download with my connection as much as I try? I have 12 mb " Please advise our next steps. 
Support 1 : Dear Jason Smith, Thank you for the update. I'm checking the issue with our management team for possible solution and will update you asap. Sarah Miller Customer Support Specialist 
Support 2 : First please explain that she have about 1TB of data and not 12MB. We should continue and explain that we are SAAS company and we allow our customers to directly download the data from our app. export data from S3 and shipping it will cost few thousand dollars. 
Support 1 : Hello Jason Smith, Please note that you have 1TB of data in your G Suite task and not 12MB. Since we are a SaaS company, we always allow our customers to download data directly from our app. Here you may check how to do it for G Suite: https://support.MegaCloudBackup.com/hc/en-us/articles/360017905833-Searching-Restoring-and-DownloAlex Johnsonng-G-Suite-Backup-Data While exporting the data from S3 and shipping it will cost a few thousand dollars. Alice Customer Support Specialist
Support 1 : Hi Alex Johnson, [email protected] We provided 40% discount to all tasks due to COVID19 and issues with payment. Should we contact them now? Thanks, Sarah Miller 
Support 1 : Hi Alex Johnson, [email protected] Could you please advise if we should contact them? Thank you, Sarah Miller 
Support 2 : Let's keep it as is till end of September Thanks 
Support 1 : Hi Alex Johnson, [email protected] Could you please advise if we should contact them? Thank you, Sarah Miller 
Support 2 : Thanks Sarah Miller, Let's leave it for now. Next follow up for the end of December. Thanks 
Support 1 : Hi Alex Johnson, [email protected] We provided 40% discount to all tasks due to COVID19 and issues with payment. Should we contact them now? Thanks, Sarah Miller 
Support 2 : Thanks, Please follow up with her and inform her we will need to update discount to 20% No need to follow up. Please add a reminder for 2 weeks from now. If no response just update the discount to 20% Thanks 
Support 1 : Hello Jason Smith, Hope you're doing great. We just wanted to follow-up with you and let you know that the temporary 40% discount that was provided earlier by our management will be decreased to 20%. Please feel free to contact us if you have any questions/issues. Stay safe! Sarah Miller Customer Support Specialist
Support 1 : Hi Alex Johnson, The discount was updated to 20%. Thanks, Sarah Miller

From the provided text, list the PII that appears to be not yet anonymized.

List any possible PII in this block of text.  Only list those PII that appear to be not yet anonymized.
"""
<block of text>
"""

Remove any personal identification information, such as names, addresses, phone numbers, and email addresses, from the following text. 

Remove any personally identifiable information (PII) from the text, including but not limited to:

Full names
Usernames
Email addresses
Phone numbers
Addresses
Social security numbers
Credit card numbers
Bank account numbers
Dates of birth
Medical records or personal health information
Driver's license numbers
License plate numbers
IP addresses
Geolocation data
Passwords

Replace names with [NAME] and locations with [LOCATION]. Remove other personal information completely without leaving behind any placeholders. Leave all non-personal text intact.

Subject : Re: Receipt for your payment to MegaCloudBackup 
User : I hope you are well. I want to ask if you have any programs for small businesses like us who have been severely affected by COVID19. Because we are in the sports industry selling team uniforms, our sales have completely dried up since March and our clients cancelled orders. We have pivoted and are now trying to donate face masks from whatever materials we had left and hopefully sell ones from other sources but we are not yet at the point we are able to continue with operational expenses for pretty much not being operational or profitable for our main business. We have frozen payroll until we can get our PPP hopefully soon and whatever small margins we hope to get with masks will be used for making more masks. In light of this; I wanted to ask if you have any programs for payment deferment or grants for your service or our subscription? We have been grateful that companies like Salesforce have provided grants through free subscriptions during this time and other small software companies are offering support. I thought I would reach out to see if you can offer the same, if we have already paid for the year, can you extend the life of the subscription restarting to when we sell Sports again? If so we would be really grateful. On Wed, Apr 22, 2020 at 2:16 PM <[email protected]> wrote: Hi [email protected], Account ID: [email protected] Attached please find payment receipt for MegaCloudBackup's backup service (account [email protected]). This charge has been automatically deducted from your credit card per you payment instructions. If you have any questions about your account or any other matter, please feel free to contact us at [email protected]. Thank you, MegaCloudBackup support team For any questions about your account email: [email protected] -- Sincerely, Jason Smith Marinshaw Team Mom/Marketing/Everything Else Marinshaw Sports Direct/Text: 555-0102 Phone: 555-0103 ext 101 Connect with Me on LinkedIn (linkedin.com/in/jason-smith)
Support 1 : Hi Alex Johnson, [email protected] We got the below email regarding COVID19 and issues with payment. What we can offer here? They have been with us since 2013. Thanks 
Support 2 : Please explain that they are on monthly subscription and pay every month We can offer them : - 25% discount for the next 3 months Or 15 months for yearly subscription (3 months free) payable +90 days. Thanks 
Support 1 : Hi Alex Johnson, Thank you. Could you please clarify this "Or 15 months for yearly subscription (3 months free) payable +90 days. ? Should we offer to move to annual and charge for 12 months and 3 months for free? Please advise.
Support 1 : Hello Jason Smith, Thank you for contacting us. We hope that you, your family and friends are keeping well. We're checking the issue with our management team and will update you once we hear from them. Please let us know if you have any questions. Sarah Miller Customer Support Specialist
Support 2 : Hi there not sure why we have 21 account for google we only have 6 active employees and max of 10 google licenses 4 of which are not active 
Support 1 : Hi Jason Smith, I've attached a report (under my signature) with all the users in the account. As you can see, there are 9 active accounts and 11 archived accounts. We charge for paused/archived users as we still keep their backed up data archived in our system. If you don't need to back them up, you can delete them from the backup. We advise downloAlex Johnsonng the archived data prior to the deletion, as all the related data is removed permanently. Please let me know if you have any further queries. Best Regards, Ariela Customer Support Specialist 
Support 2 : Correct. First they need to clean users if they want, as they have a lot of data. We can offer 40% discount for monthly "Should we offer to move to annual and charge for 12 months and 3 months for free? 
Support 1 : Hi Jason Smith, I'm glad to inform you that we recived an approval from my manager to offer you special discounts. First, please deleted the unnecessary users from the account (as I mentioned in the previous mail). The options that we can offer you are: 1. Applying a 40% discount to your account for the next 3 months. 2. Switching to the annual subscription, but for 15 months. It means that you'll receive 2 months free (as we provide on the annual subscription) + additional 3 months for free, and it will be payable +90days. I hope it will help in these difficult times. Please let us know how you'd like to proceed. Best Regards, Ariela Customer Support Specialist
User : Yes I have been trying to delete them for a year but I cant get a resolution from about getting the back up. I had already said I cant download because of the size and asked for options for you to download it to one drive or a hard disk. Please kindly consider not charging us as we have no income due to the shutdown jmourad , casey and all of these should have been gone a long time ago if I can only get a back up. Marinshaw Sports [email protected] [email protected] G Suite Archived 61181000000 455 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 21360000000 229 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 95423000000 41 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 3497734398 436 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 1714282483 638 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 1749538415 630 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 4261660287 153 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 27028444 50 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 22278205 64 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 51906199 49 days ago Marinshaw Sports [email protected] [email protected] G Suite Archived 56980272 34 days ago Production [email protected] [email protected] [email protected] Salesforce Executing\" User : please do the 40% discount and help me get back up so i dont get charged for 19 accounts, we only have 6 users. If you can consider refunding what I have been charged since I have been asking to get a back up so I can delete, that would go a long way in these times. 
Support 1 : Hi Alex Johnson, 1) Jason Smith is asking for a 40% discount and a possible refund for paused: "please do the 40% discount and help me get back up so i dont get charged for 19 accounts, we only have 6 users. If you can consider refunding what I have been charged since I have been asking to get a back up so I can delete, that would go a long way in these times." 2) At the same time, she cannot delete the paused users, because she cannot download their data. We already tried in the past, but she failed to because of the poor connection. Seems she still need their data. What other options do we have? A hard drive possible as a one-time solution? Should we discuss it with dev? \"I had already said I cant download because of the size and asked for options for you to download it to one drive or a hard disk. Please kindly consider not charging us as we have no income due to the shutdown jmourad , casey and all of these should have been gone a long time ago if I can only get a back up. 
Support 2 : I have added 40% to all. Please add follow up task for 3 months. I'm afraid we cannot refund as for those users as we still keep about 1TB on our side I have checked with DEV before, hard drive isn't an option. 
Support 1 : Dear Jason Smith, Thank you for your email. Our management agreed to apply a 40% discount for your entire MegaCloudBackup account. Unfortunately, we cannot refund for those users as there are about 1Tb of data. Hope for your understanding. Please feel free to contact us if you have any questions/issues. Stay safe! Chris Parker Customer Support Specialist
User : How do I get the data so I can delete them, considering that I can’t download with my connection as much as I try? I have 12 mb
Support 1 : Hi Alex Johnson, Please see update from the user: "How do I get the data so I can delete them, considering that I can’t download with my connection as much as I try? I have 12 mb " Please advise our next steps. 
Support 1 : Dear Jason Smith, Thank you for the update. I'm checking the issue with our management team for possible solution and will update you asap. Sarah Miller Customer Support Specialist 
Support 2 : First please explain that she have about 1TB of data and not 12MB. We should continue and explain that we are SAAS company and we allow our customers to directly download the data from our app. export data from S3 and shipping it will cost few thousand dollars. 
Support 1 : Hello Jason Smith, Please note that you have 1TB of data in your G Suite task and not 12MB. Since we are a SaaS company, we always allow our customers to download data directly from our app. Here you may check how to do it for G Suite: https://support.MegaCloudBackup.com/hc/en-us/articles/360017905833-Searching-Restoring-and-DownloAlex Johnsonng-G-Suite-Backup-Data While exporting the data from S3 and shipping it will cost a few thousand dollars. Alice Customer Support Specialist
Support 1 : Hi Alex Johnson, [email protected] We provided 40% discount to all tasks due to COVID19 and issues with payment. Should we contact them now? Thanks, Sarah Miller 
Support 1 : Hi Alex Johnson, [email protected] Could you please advise if we should contact them? Thank you, Sarah Miller 
Support 2 : Let's keep it as is till end of September Thanks 
Support 1 : Hi Alex Johnson, [email protected] Could you please advise if we should contact them? Thank you, Sarah Miller 
Support 2 : Thanks Sarah Miller, Let's leave it for now. Next follow up for the end of December. Thanks 
Support 1 : Hi Alex Johnson, [email protected] We provided 40% discount to all tasks due to COVID19 and issues with payment. Should we contact them now? Thanks, Sarah Miller 
Support 2 : Thanks, Please follow up with her and inform her we will need to update discount to 20% No need to follow up. Please add a reminder for 2 weeks from now. If no response just update the discount to 20% Thanks 
Support 1 : Hello Jason Smith, Hope you're doing great. We just wanted to follow-up with you and let you know that the temporary 40% discount that was provided earlier by our management will be decreased to 20%. Please feel free to contact us if you have any questions/issues. Stay safe! Sarah Miller Customer Support Specialist
Support 1 : Hi Alex Johnson, The discount was updated to 20%. Thanks, Sarah Miller

"""
Subject : Re: Receipt for your payment to [COMPANY1]
User : I hope you are well. I want to ask if you have any programs for small businesses like us who have been severely affected by COVID19. Because we are in the sports industry selling team uniforms, our sales have completely dried up since March and our clients cancelled orders. We have pivoted and are now trying to donate face masks from whatever materials we had left and hopefully sell ones from other sources but we are not yet at the point we are able to continue with operational expenses for pretty much not being operational or profitable for our main business. We have frozen payroll until we can get our PPP hopefully soon and whatever small margins we hope to get with masks will be used for making more masks. In light of this; I wanted to ask if you have any programs for payment deferment or grants for your service or our subscription? We have been grateful that companies like [COMPANY2] have provided grants through free subscriptions during this time and other small software companies are offering support. I thought I would reach out to see if you can offer the same, if we have already paid for the year, can you extend the life of the subscription restarting to when we sell Sports again? If so we would be really grateful. On Wed, Apr 22, 2020 at 2:16 PM \<[EMAIL1]\> wrote: Hi [EMAIL2], Account ID: [EMAIL3] Attached please find payment receipt for [COMPANY1]'s backup service (account [EMAIL4]). This charge has been automatically deducted from your credit card per you payment instructions. If you have any questions about your account or any other matter, please feel free to contact us at [EMAIL5]. Thank you, [COMPANY1] support team For any questions about your account email: [EMAIL6] -- Sincerely, [NAME1] [COMPANY3] Team Mom/Marketing/Everything Else [COMPANY3] Sports Direct/Text: [PHONE1] Phone: [PHONE2] ext 101 Connect with Me on LinkedIn ([URL1])
Support 1 : Hi [NAME2], [EMAIL7] We got the below email regarding COVID19 and issues with payment. What we can offer here? They have been with us since 2013. Thanks 
Support 2 : Please explain that they are on monthly subscription and pay every month We can offer them : - 25% discount for the next 3 months Or 15 months for yearly subscription (3 months free) payable +90 days. Thanks 
Support 1 : Hi [NAME2], Thank you. Could you please clarify this "Or 15 months for yearly subscription (3 months free) payable +90 days. ? Should we offer to move to annual and charge for 12 months and 3 months for free? Please advise.
Support 1 : Hello [NAME1], Thank you for contacting us. We hope that you, your family and friends are keeping well. We're checking the issue with our management team and will update you once we hear from them. Please let us know if you have any questions. [NAME3] Customer Support Specialist
Support 2 : Hi there not sure why we have 21 account for google we only have 6 active employees and max of 10 google licenses 4 of which are not active 
Support 1 : Hi [NAME1], I've attached a report (under my signature) with all the users in the account. As you can see, there are 9 active accounts and 11 archived accounts. We charge for paused/archived users as we still keep their backed up data archived in our system. If you don't need to back them up, you can delete them from the backup. We advise downlo[NAME2]ng the archived data prior to the deletion, as all the related data is removed permanently. Please let me know if you have any further queries. Best Regards, [NAME4] Customer Support Specialist 
Support 2 : Correct. First they need to clean users if they want, as they have a lot of data. We can offer 40% discount for monthly "Should we offer to move to annual and charge for 12 months and 3 months for free? 
Support 1 : Hi [NAME1], I'm glad to inform you that we recived an approval from my manager to offer you special discounts. First, please deleted the unnecessary users from the account (as I mentioned in the previous mail). The options that we can offer you are: 1. Applying a 40% discount to your account for the next 3 months. 2. Switching to the annual subscription, but for 15 months. It means that you'll receive 2 months free (as we provide on the annual subscription) + additional 3 months for free, and it will be payable +90days. I hope it will help in these difficult times. Please let us know how you'd like to proceed. Best Regards

, [NAME4] Customer Support Specialist
User : Yes I have been trying to delete them for a year but I cant get a resolution from about getting the back up. I had already said I cant download because of the size and asked for options for you to download it to one drive or a hard disk. Please kindly consider not charging us as we have no income due to the shutdown [NAME5] , [NAME6] and all of these should have been gone a long time ago if I can only get a back up. [COMPANY3] Sports [EMAIL8] [EMAIL9]@[COMPANY3]Sports.com G Suite Archived 61181000000 455 days ago [COMPANY3] Sports [EMAIL10] [EMAIL11]@[COMPANY3]Sports.com G Suite Archived 21360000000 229 days ago [COMPANY3] Sports [EMAIL12] [EMAIL13]@[COMPANY3]Sports.com G Suite Archived 95423000000 41 days ago [COMPANY3] Sports [EMAIL14] [EMAIL15]@[COMPANY3]Sports.com G Suite Archived 3497734398 436 days ago [COMPANY3] Sports [EMAIL16] [EMAIL17]@[COMPANY3]Sports.com G Suite Archived 1714282483 638 days ago [COMPANY3] Sports [EMAIL18] [EMAIL19]@[COMPANY3]Sports.com G Suite Archived 1749538415 630 days ago [COMPANY3] Sports [EMAIL20] [EMAIL21]@[COMPANY3]Sports.com G Suite Archived 4261660287 153 days ago [COMPANY3] Sports [EMAIL22] [EMAIL23]@[COMPANY3]Sports.com G Suite Archived 27028444 50 days ago [COMPANY3] Sports [EMAIL24] [EMAIL25]@[COMPANY3]Sports.com G Suite Archived 22278205 64 days ago [COMPANY3] Sports [EMAIL26] [EMAIL27]@[COMPANY3]Sports.com G Suite Archived 51906199 49 days ago [COMPANY3] Sports [EMAIL28] [EMAIL29]@[COMPANY3]Sports.com G Suite Archived 56980272 34 days ago Production [EMAIL30] [EMAIL31] [EMAIL32] Salesforce Executing\" User : please do the 40% discount and help me get back up so i dont get charged for 19 accounts, we only have 6 users. If you can consider refunding what I have been charged since I have been asking to get a back up so I can delete, that would go a long way in these times. 
Support 1 : Hi [NAME2], 1) [NAME1] is asking for a 40% discount and a possible refund for paused: "please do the 40% discount and help me get back up so i dont get charged for 19 accounts, we only have 6 users. If you can consider refunding what I have been charged since I have been asking to get a back up so I can delete, that would go a long way in these times." 2) At the same time, she cannot delete the paused users, because she cannot download their data. We already tried in the past, but she failed to because of the poor connection. Seems she still need their data. What other options do we have? A hard drive possible as a one-time solution? Should we discuss it with dev? \"I had already said I cant download because of the size and asked for options for you to download it to one drive or a hard disk. Please kindly consider not charging us as we have no income due to the shutdown [NAME5] , [NAME6] and all of these should have been gone a long time ago if I can only get a back up. 
Support 2 : I have added 40% to all. Please add follow up task for 3 months. I'm afraid we cannot refund as for those users as we still keep about 1TB on our side I have checked with DEV before, hard drive isn't an option. 
Support 1 : Dear [NAME1], Thank you for your email. Our management agreed to apply a 40% discount for your entire [COMPANY1] account. Unfortunately, we cannot refund for those users as there are about 1Tb of data. Hope for your understanding. Please feel free to contact us if you have any questions/issues. Stay safe! [NAME7] Customer Support Specialist
User : How do I get the data so I can delete them, considering that I can’t download with my connection as much as I try? I have 12 mb
Support 1 : Hi [NAME2], Please see update from the user: "How do I get the data so I can delete them, considering that I can’t download with my connection as much as I try? I have 12 mb " Please

 advise our next steps. 
Support 1 : Dear [NAME1], Thank you for the update. I'm checking the issue with our management team for possible solution and will update you asap. [NAME3] Customer Support Specialist 
Support 2 : First please explain that she have about 1TB of data and not 12MB. We should continue and explain that we are SAAS company and we allow our customers to directly download the data from our app. export data from S3 and shipping it will cost few thousand dollars. 
Support 1 : Hello [NAME1], Please note that you have 1TB of data in your G Suite task and not 12MB. Since we are a SaaS company, we always allow our customers to download data directly from our app. Here you may check how to do it for G Suite: [URL2] While exporting the data from S3 and shipping it will cost a few thousand dollars. [NAME8] Customer Support Specialist
Support 1 : Hi [NAME2], [EMAIL33] We provided 40% discount to all tasks due to COVID19 and issues with payment. Should we contact them now? Thanks, [NAME3] 
Support 1 : Hi [NAME2], [EMAIL34] Could you please advise if we should contact them? Thank you, [NAME3] 
Support 2 : Let's keep it as is till end of September Thanks 
Support 1 : Hi [NAME2], [EMAIL35] Could you please advise if we should contact them? Thank you, [NAME3] 
Support 2 : Thanks [NAME3], Let's leave it for now. Next follow up for the end of December. Thanks 
Support 1 : Hi [NAME2], [EMAIL36] We provided 40% discount to all tasks due to COVID19 and issues with payment. Should we contact them now? Thanks, [NAME3] 
Support 2 : Thanks, Please follow up with her and inform her we will need to update discount to 20% No need to follow up. Please add a reminder for 2 weeks from now. If no response just update the discount to 20% Thanks 
Support 1 : Hello [NAME1], Hope you're doing great. We just wanted to follow-up with you and let you know that the temporary 40% discount that was provided earlier by our management will be decreased to 20%. Please feel free to contact us if you have any questions/issues. Stay safe! [NAME3] Customer Support Specialist
Support 1 : Hi [NAME2], The discount was updated to 20%. Thanks, [NAME3]
"""