Service Level Token for dhl_express_worldwide eu is not supported about shippo-php-client HOT 13 CLOSED

@claw68 We identified the problem and will resolve it soon.

from shippo-php-client.

Hello, any updates on this issue?

from shippo-php-client.

Hey, claw68.
Sorry for the delay on getting back to you.

We removed the dhl_express_worldwide_eu token. We updated the documentation to reflect so. There are some different services, and the one that maps to the same DHLExpress service is now called dhl_express_worldwide_eu_doc

from shippo-php-client.

Hi Thiago,

I tried both dhl_express_worldwide_eu and dhl_express_worldwide_eu_doc service level tokens and both returns
An error occurred when creating the label. Please contact Shippo support with the object ID 7ec02e2ebb7d4f04a4b969afb7e1c1e7

from shippo-php-client.

Hey @claw68 - we should take a look at your Shippo account to debug this specific issue. Would you mind reaching out to [email protected] or sharing your Shippo account address here? This helps us to look into the specific error in your account. Thanks!

from shippo-php-client.

Hi @simonkreuz, I assume you are asking for a Shippo email address. It's [email protected].

from shippo-php-client.

Perfect, thanks @claw68. We're investigating this specific error and I'll get back to you soon.

from shippo-php-client.

@claw68 with the single-label call (https://goshippo.com/docs/single-call) we can currently only support outbound US shipments. For DHL Express shipments originating from other countries you have to use the normal process via Shipment > Transaction (https://goshippo.com/docs/international). This is because DHL's service tokens aren't consistent internationally.

If you're only shipping from a specific set of countries I can check if there's a way to support those specifically.

from shippo-php-client.

@simonkreuz we would want to support EU countries.

To give a brief background, my goal is to filter the rate results by carrier, account id and service level token.

Since Rate is a part of Shipment, i tried using service level token filter on shipment but it doesn't work. I can only retrieve rates by object_id according to API docs. Can you give an example how to do it on the process you are suggesting (Shipment > Transaction)?

from shippo-php-client.

Absolutely In general, there are two ways you can create labels:

• POST to /v1/transactions/ with a servicelevel_token, carrier_account and nested (inline) Shipment object. That's the process described here (https://goshippo.com/docs/single-call) and what you're currently using. This does currently not work with DHL Express for non-US countries.
  
  OR
• Make 2 API calls, first POST to /v1/shipments/ to retrieve a list of available rates, then POST to /v1/transactions/ with the Rate object_id (without specifying the servicelevel_token and carrier_account explicitly, because it's implicitly given by the object_id) - see https://goshippo.com/docs/international. The following outlines a simple example:

First POST to /v1/shipments/ to get list of Rates

curl https://api.goshippo.com/v1/shipments/ \
    -H "Authorization: ShippoToken <PRIVATE_TOKEN>" \
    -d object_purpose="PURCHASE" \
    -d address_from="d799c2679e644279b59fe661ac8fa488" \
    -d address_to="42236bcf36214f62bcc6d7f12f02a849" \
    -d parcel="7df2ecf8b4224763ab7c71fae7ec8274" \
    -d customs_declaration="b741b99f95e841639b54272834bc478c" \
    -d async=false

(the the object_ids are samples, you will need to use your own object_ids)

You will get a response with a rates_list attribute:

{
    "object_id": "5e40ead7cffe4cc1ad45108696162e42",
    "object_owner": "[email protected]",
    "address_from": "d799c2679e644279b59fe661ac8fa488",
    "address_to": "42236bcf36214f62bcc6d7f12f02a849",
    "parcel": "7df2ecf8b4224763ab7c71fae7ec8274",
    "customs_declaration": "b741b99f95e841639b54272834bc478c",
    "rates_list": [
        {
            "object_created": "2013-12-01T06:24:21.121Z",
            "object_id": "545ab0a1a6ea4c9f9adb2512a57d6d8b",
            "shipment": "5e40ead7cffe4cc1ad45108696162e42",
            "amount": "5.50",
            "currency": "USD",
            "provider": "DHL Express",
            "servicelevel_name": "Worldwide",
            "servicelevel_token":"dhl_express_worldwide",
            "days": 2,
            "test": false
        },
        ...
    ]
}

The rates_list usually contains multiple rates - use your own business logic to filter out the rate you want to use and grab the corresponding's Rate's object_id.

Next POST to /v1/transactions/ with the Rate object_id

curl https://api.goshippo.com/v1/transactions \
    -H "Authorization: ShippoToken <PRIVATE_TOKEN>" \
    -d rate="545ab0a1a6ea4c9f9adb2512a57d6d8b"
    -d label_file_type="PDF"
    -d async=false

Using this process avoids DHL's inconsistency of the servicelevel_token in non-US countries.

I hope that helps - let me know if you have further questions!

from shippo-php-client.

Rate list contains multiple rates, correct, that's why we want to filter it out by service level token.
We want to use the dhl_express_worldwide_eu_doc rate. Is there a way to do this via your API? Or are you suggesting that I should loop through the rate list to find the rate?

from shippo-php-client.

Currently the API does not offer a filter by servicelevel_token but I will pass this on to our team to see if we can add it in the future. For now looping through the rates list is the best way to get the applicable rate.

from shippo-php-client.

Alright, Thank you so much @simonkreuz, @ThiagoRRamos and shippo team for resolving this issue and for the suggestions.

from shippo-php-client.