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Comments (9)

IanLove avatar IanLove commented on August 20, 2024 2

thanks you so much for your help all resolved now, I have my funds...have a great day.

from frame.

floating avatar floating commented on August 20, 2024

Hello @IanLove! Frame uses a different derivation path (set of accounts) for testnets than it does for the mainnet. This was originally setup to help users limit the likelihood of accidentally interacting with a mainnet address without meaning to. I see it has done kind of the opposite here and I'm sorry for any confusion. Frame is showing you the account's balance on Rinkeby, not on the mainnet.

Currently, the easiest way to access this account is to use https://mycrypto.com and select the Ledger option. When you get to selecting an address choose custom and enter m/44'/1'/0'. Make sure your connection is set to mainnet. From there you should be able to select your account and transfer the balance to the correct mainnet account.

I also responded to you in chat and will be around in there if you need any help with this.

screen shot 2019-03-07 at 9 15 14 am

screen shot 2019-03-07 at 9 16 31 am

from frame.

IanLove avatar IanLove commented on August 20, 2024

from frame.

floating avatar floating commented on August 20, 2024

It should be the first account if the derivation path is set correctly.

from frame.

IanLove avatar IanLove commented on August 20, 2024

from frame.

floating avatar floating commented on August 20, 2024

image

Does yours match this? Did you hit the check mark to update?

from frame.

IanLove avatar IanLove commented on August 20, 2024

from frame.

floating avatar floating commented on August 20, 2024

Can you send me a screenshot of the first addresses you see? I'm also available in chat which may be easier to go back and forth.

from frame.

IanLove avatar IanLove commented on August 20, 2024

from frame.

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