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AaronAtDuo avatar AaronAtDuo commented on August 17, 2024

@dirkpetersen Sorry for the delay, I intended to respond a few months ago and it slipped my mind.

The tricky thing about your proposal is that not all users have access to the "duo.xxxxx.com/ManageDuo/" settings. Many organizations do not make self-service available to their users; or might not have any prompt-based integrations in use.

Do you have any more information on why, with certain programs/GUIs, you cannot send any input to the text prompt? That sounds like the root issue.

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dirkpetersen avatar dirkpetersen commented on August 17, 2024

Thanks Aaron,

actually, the 3 organizations I work for all offer that self-service to their end users and it is one of the biggest selling points of Duo to end users. By default, autopush is off so it would not do any harm if duounix supported it ? If self-service was not available, users would likely not even know that autopush existed.

As to why GUI's are unable to process text input from a terminal: You, I and others are working in a terminal all day long and we would find it desirable, however users (and developers) who do not like to use the terminal may react befuddled: "Why should a GUI also function as a terminal, was it not invented so that users who do not have the skills or time to do terminal could also be participating in information technology? Why do I need a horse to pull a car, it should drive without that help."

Another issue is that I could try to convince the developers of the main 5 GUI clients to process text input but wouldn't it be more efficient if this could be addressed within DUO?

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