Disappearing Assets about cms HOT 9 CLOSED

Hi, thanks for getting in touch! I’m having trouble replicating this. Could you please provide more information on how to replicate it?

from cms.

Hi, thanks for looking into this. The file location is S3, not local storage.

Folder structure is like the attached. Some of these have subfolders. If you drag one folder into the other the files disapper.

Thanks

from cms.

What type of filesystem does the volume use?

from cms.

What type of filesystem does the volume use?

Amazon S3

from cms.

And you’re not having any issues with new file uploads, correct?

from cms.

Correct.

from cms.

Correct.

So say i have a folder at route level called test-1 with two images in and an other folder at route called text-2 with two images in. I drag test 2 into test 1. In test 1 is now a sub folder called test-2 but no images in side. The original test two folder remains at route with the original two images in.

Thinking more about this, because it's S3 do you think it is anything to do with the policy attached to the bucket?

from cms.

I can confirm that this issue was caused by the policy attached to the S3 bucket for the volume. Sorry we hadn't spotted this sooner.

from cms.

Glad you got it sorted!

from cms.