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Complemento - Liberdade e Tecnologia's Projects

faq icon faq

An FAQ module to manage FAQs and also used as knowledge base.

generalcatalog icon generalcatalog

The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.

importexport icon importexport

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

itsm icon itsm

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

itsmchangemanagement icon itsmchangemanagement

The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

itsmcore icon itsmcore

The OTRS::ITSM Core package provides basic functionality for all other ITSM packages. This package requires the GeneralCatalog package.

itsmincidentproblemmanagement icon itsmincidentproblemmanagement

This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.

itsmservicelevelmanagement icon itsmservicelevelmanagement

This package implements all ITSM service level management features. This package requires the ITSMCore package.

otrs icon otrs

OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.

otrs.faqquantityfix icon otrs.faqquantityfix

Shows the total number of FAQs registered on all sub levels of a FAQ category, instead of only the number of FAQs in the main Category level

otrs.fastpreview icon otrs.fastpreview

Show a fast preview of ticket main articles on a ticket listing screen such Queue or State Views

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