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mandrachek avatar mandrachek commented on July 18, 2024

I found a reference to this same exception #163 - I'm sure quite sure that our key is correct. This appears to only happen occasionally, and so far we have only seen it on Android 11.

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MBrizic01 avatar MBrizic01 commented on July 18, 2024

Hi @mandrachek , thank you for reaching out. This kind of license exception usually indicates that you haven't properly entered the license key string. Usually, there is an additional character, or an additional space is added in the license key string.

We are supporting Android 11, so this shouldn't be an issue.

If the exception is happening occasionally, it could indicate that the affected devices are rooted. Are you able to check it on your end? Does it happen in a testing or production environment?

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mandrachek avatar mandrachek commented on July 18, 2024

@MBrizic01 - it's in our production release. According to crashlytics, both devices are rooted.

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MBrizic01 avatar MBrizic01 commented on July 18, 2024

@mandrachek Thank you for checking this. Please reach out to [email protected] with the license key number and described behavior. Meanwhile, we will check if we can test it on the reported devices and let you know our findings.

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MBrizic01 avatar MBrizic01 commented on July 18, 2024

@mandrachek We checked this further and cannot guarantee that our SDK will work on such devices. Officially, we do not support devices that are jailbroken/rooted. We expect the original OS to be published by the device manufacturer as we know their standards so we can test our builds to ensure that everything is working correctly.

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