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Comments (23)

nodeful avatar nodeful commented on August 16, 2024 2

I think I know what is happening, but not sure why.
Basically the app is trying to show you an update prompt but fails to show the prompt window.
Please just download the update here and install:
https://github.com/bitgapp/eqMac/releases/tag/v1.8.4

This should resolve your issue

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daveidivide avatar daveidivide commented on August 16, 2024 1

@nodeful it worked!!!

You legend!

Thanks so much :)

image

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declark avatar declark commented on August 16, 2024

I'm having the same issue. I tried similar steps to resolve the issue.

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nodeful avatar nodeful commented on August 16, 2024

Can you open eqMac if you Cmd + Space and search for eqMac.app
Or open it from the Applications directory and then go to Settings and tell me which Icon Placement is set:
image

It should be either Both or Status Item for the icon to appear on the top bar

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declark avatar declark commented on August 16, 2024

@nodeful it won't open at all. It was set to "Status Bar" previously.

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nodeful avatar nodeful commented on August 16, 2024

Do you have any crash reports related to eqMac or CoreAudio in Console.app? (under Crash Reports tab)

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nodeful avatar nodeful commented on August 16, 2024

Also what if you use Exposé (like the 4 finger up motion on the trackpad or the Function button (for me it's F3)) do you see the window appear?

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daveidivide avatar daveidivide commented on August 16, 2024

Using 4 finger thing:
image

I can see that eqMac is running through activity monitor
image

How do I find these crash reports? Sorry not sure where you mean.

Thanks for helping!

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daveidivide avatar daveidivide commented on August 16, 2024

Just found the crash reports...

Nothing I'm afraid.

I closed eqMac via Activity Monitor and restarted too.

image

I think the app is running fine. I just have no way to actually interact with it

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declark avatar declark commented on August 16, 2024

Nothing in the crash reports for me.

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nodeful avatar nodeful commented on August 16, 2024

And the Audio Output device is set to the driver or not?

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daveidivide avatar daveidivide commented on August 16, 2024

Do you mean this?

image

I think that used to have eqMac as an option, but can't say 100%.

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nodeful avatar nodeful commented on August 16, 2024

So something is blocking eqMac from accessing internet I think, even though it should not be a requirement to have internet, but just to check:
Visit this page in the browser: https://ui.eqmac.app/v5/success.html
Also try to run this command in Terminal.app: ping ui.eqmac.app

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nodeful avatar nodeful commented on August 16, 2024

By any chance you guys have some Firewall settings or VPNs running?

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daveidivide avatar daveidivide commented on August 16, 2024

I do sometimes have to a run a VPN for work stuff, but it has never been an issue before.

Just hit that URL and works fine (VPN is off right now, and has been all day)

image

Pinging fine too
image

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nodeful avatar nodeful commented on August 16, 2024

Also can you Sample eqMac process and send me the report as a file:
image

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daveidivide avatar daveidivide commented on August 16, 2024

Here you go mate:

Sample of eqMac.txt

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nodeful avatar nodeful commented on August 16, 2024

Ok for now I have no ideas what is going on, as if it just ignores the code I wrote. Gotta love computers

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daveidivide avatar daveidivide commented on August 16, 2024

All good mate, appreciate your time looking into it and providing this open source!

I also just ran sudo killall coreaudiod to see if that did anything, but it did not.

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HudsonGraeme avatar HudsonGraeme commented on August 16, 2024

I'm able to workaround by killing the task and re-opening via terminal;

/Applications/eqMac.app/Contents/MacOS/eqMac

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daveidivide avatar daveidivide commented on August 16, 2024

@HudsonGraeme could you let me know exactly how I start it via terminal?

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HudsonGraeme avatar HudsonGraeme commented on August 16, 2024

@HudsonGraeme could you let me know exactly how I start it via terminal?

Yes, in terminal the command should just be /Applications/eqMac.app/Contents/MacOS/eqMac

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declark avatar declark commented on August 16, 2024

Worked for me too! Thanks @nodeful

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