Comments (10)
hayk96
commented on August 26, 2024
1
Actually no, the number that I want is editable on PagerDuty and you can apply any value there. Seems PD does not provide that value via API. 😐
I think we can close this issue as PD does not support that.
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klesh
commented on August 26, 2024
1
I see.
I am closing the issue for now, feel free to reopen it if things have changed.
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klesh
commented on August 26, 2024
1
It sounds good to me, we are open to PRs that implement the feature.
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klesh
commented on August 26, 2024
Hi, are you referring to a Grafana dashboard? If so, you are free to do so, just copy the dashboard and change the SQL you are good to go.
You can also submit a PR for the change if you'd like it.
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hayk96
commented on August 26, 2024
Hi @klesh,
I have checked and seems this API https://api.pagerduty.com/incidents/{id} does not return that field 😞
{
"incident": {
"id": "PT4KHLK",
"type": "incident",
"summary": "[#1234] The server is on fire.",
"self": "https://api.pagerduty.com/incidents/PT4KHLK",
"html_url": "https://subdomain.pagerduty.com/incidents/PT4KHLK",
"incident_number": 1234,
"title": "The server is on fire.",
"created_at": "2015-10-06T21:30:42Z",
"updated_at": "2015-10-06T21:40:23Z",
"status": "acknowledged",
"incident_key": "baf7cf21b1da41b4b0221008339ff357",
"service": {
"id": "PIJ90N7",
"type": "service_reference",
"summary": "My Mail Service",
"self": "https://api.pagerduty.com/services/PIJ90N7",
"html_url": "https://subdomain.pagerduty.com/service-directory/PIJ90N7"
},
"assignments": [
{
"at": "2015-11-10T00:31:52Z",
"assignee": {
"id": "PXPGF42",
"type": "user_reference",
"summary": "Earline Greenholt",
"self": "https://api.pagerduty.com/users/PXPGF42",
"html_url": "https://subdomain.pagerduty.com/users/PXPGF42"
}
}
],
"assigned_via": "escalation_policy",
"last_status_change_at": "2015-10-06T21:38:23Z",
"resolved_at": null,
"first_trigger_log_entry": {
"id": "Q02JTSNZWHSEKV",
"type": "trigger_log_entry_reference",
"summary": "Triggered through the API",
"self": "https://api.pagerduty.com/log_entries/Q02JTSNZWHSEKV?incident_id=PT4KHLK",
"html_url": "https://subdomain.pagerduty.com/incidents/PT4KHLK/log_entries/Q02JTSNZWHSEKV"
},
"alert_counts": {
"all": 2,
"triggered": 1,
"resolved": 1
},
"is_mergeable": true,
"escalation_policy": {
"id": "PT20YPA",
"type": "escalation_policy_reference",
"summary": "Another Escalation Policy",
"self": "https://api.pagerduty.com/escalation_policies/PT20YPA",
"html_url": "https://subdomain.pagerduty.com/escalation_policies/PT20YPA"
},
"teams": [
{
"id": "PQ9K7I8",
"type": "team_reference",
"summary": "Engineering",
"self": "https://api.pagerduty.com/teams/PQ9K7I8",
"html_url": "https://subdomain.pagerduty.com/teams/PQ9K7I8"
}
],
"pending_actions": [
{
"type": "unacknowledge",
"at": "2015-11-10T01:02:52Z"
},
{
"type": "resolve",
"at": "2015-11-10T04:31:52Z"
}
],
"acknowledgements": [
{
"at": "2015-11-10T00:32:52Z",
"acknowledger": {
"id": "PXPGF42",
"type": "user_reference",
"summary": "Earline Greenholt",
"self": "https://api.pagerduty.com/users/PXPGF42",
"html_url": "https://subdomain.pagerduty.com/users/PXPGF42"
}
}
],
"alert_grouping": {
"grouping_type": "advanced",
"started_at": "2015-10-06T21:30:42Z",
"ended_at": null,
"alert_grouping_active": true
},
"last_status_change_by": {
"id": "PXPGF42",
"type": "user_reference",
"summary": "Earline Greenholt",
"self": "https://api.pagerduty.com/users/PXPGF42",
"html_url": "https://subdomain.pagerduty.com/users/PXPGF42"
},
"priority": {
"id": "P53ZZH5",
"type": "priority_reference",
"summary": "P2",
"self": "https://api.pagerduty.com/priorities/P53ZZH5"
},
"resolve_reason": null,
"conference_bridge": {
"conference_number": "+1-415-555-1212,,,,1234#",
"conference_url": "https://example.com/acb-123"
},
"incidents_responders": [
{
"state": "pending",
"user": {
"id": "PL7A2O4",
"type": "user_reference",
"summary": "Lee Turner",
"self": "https://api.pagerduty.com/users/PL7A2O4",
"html_url": "https://subdomain.pagerduty.com/users/PL7A2O4",
"avatar_url": "https://secure.gravatar.com/avatar/51c673f51f6b483b24c889bbafbd2a67.png?d=mm&r=PG"
},
"incident": {
"id": "PXP12GZ",
"type": "incident_reference",
"summary": "Ongoing Incident in Mailroom",
"self": "https://api.pagerduty.com/incidents/PXP12GZ",
"html_url": "https://subdomain.pagerduty.com/incidents/PXP12GZ"
},
"updated_at": "2018-08-09T14:40:48-07:00",
"message": "Please help with issue - join bridge at +1(234)-567-8910",
"requester": {
"id": "P09TT3C",
"type": "user_reference",
"summary": "Jane Doe",
"self": "https://api.pagerduty.com/users/P09TT3C",
"html_url": "https://subdomain.pagerduty.com/users/P09TT3C",
"avatar_url": "https://secure.gravatar.com/avatar/1c747247b75acc1f724e2784c838b3f8.png?d=mm&r=PG"
},
"requested_at": "2018-08-09T21:40:49Z"
}
],
"responder_requests": [
{
"incident": {
"id": "PXP12GZ",
"type": "incident_reference",
"summary": "Ongoing Incident in Mailroom",
"self": "https://api.pagerduty.com/incidents/PXP12GZ",
"html_url": "https://subdomain.pagerduty.com/incidents/PXP12GZ"
},
"requester": {
"id": "P09TT3C",
"type": "user_reference",
"summary": "Jane Doe",
"self": "https://api.pagerduty.com/users/P09TT3C",
"html_url": "https://subdomain.pagerduty.com/users/P09TT3C"
},
"requested_at": "2018-08-16T14:55:17-07:00",
"message": "Please help with issue - join bridge at +1(234)-567-8910",
"responder_request_targets": [
{
"responder_request_target": {
"type": "user",
"id": "PL7A2O4",
"incidents_responders": [
{
"state": "pending",
"user": {
"id": "PL7A2O4",
"type": "user_reference",
"summary": "Lee Turner",
"self": "https://api.pagerduty.com/users/PL7A2O4",
"html_url": "https://subdomain.pagerduty.com/users/PL7A2O4",
"avatar_url": "https://secure.gravatar.com/avatar/51c673f51f6b483b24c889bbafbd2a67.png?d=mm&r=PG"
},
"incident": {
"id": "PXP12GZ",
"type": "incident_reference",
"summary": "Ongoing Incident in Mailroom",
"self": "https://api.pagerduty.com/incidents/PXP12GZ",
"html_url": "https://subdomain.pagerduty.com/incidents/PXP12GZ"
},
"updated_at": "2018-08-09T14:40:48-07:00",
"message": "Please help with issue - join bridge at +1(234)-567-8910",
"requester": {
"id": "P09TT3C",
"type": "user_reference",
"summary": "Jane Doe",
"self": "https://api.pagerduty.com/users/P09TT3C",
"html_url": "https://subdomain.pagerduty.com/users/P09TT3C",
"avatar_url": "https://secure.gravatar.com/avatar/1c747247b75acc1f724e2784c838b3f8.png?d=mm&r=PG"
},
"requested_at": "2018-08-09T21:40:49Z"
}
]
}
}
]
}
],
"urgency": "high",
"custom_fields": [
{
"id": "PT4KHEE",
"type": "field_value",
"name": "environment",
"display_name": "Runtime Environment",
"description": "environment where incident occurred",
"data_type": "string",
"field_type": "single_value_fixed",
"value": "production"
}
]
}
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klesh
commented on August 26, 2024
I think it could be calculated by subtracting created_at from resolve_at, no? Assuming resolved_at is not null.
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richard-fletcher
commented on August 26, 2024
@klesh @hayk96 I think this data is available from the analytics endpoint https://developer.pagerduty.com/api-reference/328d94baeaa0e-get-raw-data-single-incident as the field user_defined_effort_seconds
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hayk96
commented on August 26, 2024
Thank you @richard-fletcher,
I have checked the API you shared, and seems the user_defined_effort_seconds field shows something else. In my case it was null ("user_defined_effort_seconds": null)
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richard-fletcher
commented on August 26, 2024
It may only have a value when the field has been set by the user, did you test this?
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hayk96
commented on August 26, 2024
Hmm, it seems that the value is not updating in real-time. Yesterday, I made some changes and tried calling this API several times but received null. I just double-checked, and now I see that the value has been updated 😄
Thanks again @richard-fletcher it was really helpful!
@klesh, what are the plans regarding this? Can we add this feature in DevLake for calculating PD incident times?
I guess these two fields, seconds_to_resolve and user_defined_effort_seconds, can tell us how much time an incident took. For example, the seconds_to_resolve field shows the incident duration in seconds (resolved_at - created_at). The user_defined_effort_seconds field has a null value by default. What do you think about calculating incident time via this API? If the user_defined_effort_seconds is not null, the incident time can be the same as the seconds_to_resolve field. Otherwise, we can take the value of the user_defined_effort_seconds field.
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