How to start work on ahoy_email about ahoy_email HOT 11 CLOSED

It could be a few things. Opens are recorded through a tiny image in the email (an industry standard). You can only see if an email was opened if it has an html part. Also, the user must allow images to loaded.

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Ankane can you give me any suggestions to perform this, like a sample application

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@ankane I did followed same steps mentioned but It could not updated opened at field value, when I read the mail

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Sorry, totally forgot the most likely cause. If you're on your development machine, there's no way for your email client to connect to your server at localhost with going through a tunnel like ngrok. The easiest thing would be to push your code to a staging environment and test that it works there.

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Really, Ok I will push it into staging and I will test there, Thanks for your support

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I just made my latest work into staging i.e., heroku but stills I am not receiving opened_at

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I am facing the same issue, can you please let me know what is the solution?

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Following is the invisible pixel link which I get in the email :

"https://ci6.googleusercontent.com/proxy/yfZleGdcqENev58hqKrGAjPy4TF0FSrbuQTzX4LOe4K5NxMA1JPg14kF7rBEHhSJsXRuyR1Z_DL6ZwExp6e1CcSWQjJGsFCNtIqW5OEqKMRpDrRy1k9PjI7aNYYDiouEBGXWgnR3Xg=s0-d-e1-ft#http://192.168.1.158:3000/ahoy/messages/HuMrA0D3Xs6IuCcakFLN4qpZS3ZNmBwH/open.gif"

This link doesn't open, and thats the reason for opened_at not getting updated. Can you tell whats the solution?

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@rajrishav0711 Google proxies content for privacy reasons. 192.168.1.158 is a local IP, which is unreachable by Google. You'll need to configure your email to use a program like ngrok to get around this. https://ngrok.com/

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@ankane : Thanks. I tried on my staging app, now I get the following error on opening any email

"(No route matches [GET] "/ahoy/messages/48oZwgN8KzH6o5Weis75KxQ4sKjP0WAj/click")"

which I don't get on my local. Entries are getting populated properly on my local.

Solution: #1

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Cleaning up issues. Please reopen if there's additional information.

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