Error when starting and using a paloalto's GlobalProtext VPN/proxy about zen HOT 6 OPEN

Hi, would you mind running a few terminal commands while GlobalContext is running and sharing their output? Here are the commands:

• scutil --nwi
• route -n get 0.0.0.0
• networksetup -listnetworkserviceorder

from zen.

Also, were you using Zen before the last release? If so, was it working with the VPN?

from zen.

Also, were you using Zen before the last release? If so, was it working with the VPN?

I was not using Zen before the last release.

Hi, would you mind running a few terminal commands while GlobalContext is running and sharing their output?

Here is the output of running those commands after starting a paloalto's GlobalProtext VPN/proxy (ip addresses redacted):

❯ scutil --nwi
Network information

IPv4 network interface information
   utun4 : flags      : 0x5 (IPv4,DNS)
           address    : XXX.XXX.XXX.XXX
           reach      : 0x00000002 (Reachable)
     en7 : flags      : 0x5 (IPv4,DNS)
           address    : 1XXX.XXX.XXX.XXX
           reach      : 0x00000002 (Reachable)
     en0 : flags      : 0x5 (IPv4,DNS)
           address    : XXX.XXX.XXX.XXX
           reach      : 0x00000002 (Reachable)

   REACH : flags 0x00000002 (Reachable)

IPv6 network interface information
   No IPv6 states found


   REACH : flags 0x00000000 (Not Reachable)

Network interfaces: utun4 en7 en0

❯ route -n get 0.0.0.0
   route to: default
destination: default
       mask: default
    gateway: XXX.XXX.XXX.XXX
  interface: utun4
      flags: <UP,GATEWAY,DONE,STATIC,PRCLONING,GLOBAL>
 recvpipe  sendpipe  ssthresh  rtt,msec    rttvar  hopcount      mtu     expire
       0         0         0         0         0         0      1400         0

❯ networksetup -listnetworkserviceorder
An asterisk (*) denotes that a network service is disabled.
(1) Thunderbolt Ethernet Slot 1
(Hardware Port: Thunderbolt Ethernet Slot 1, Device: en7)

(2) Wi-Fi
(Hardware Port: Wi-Fi, Device: en0)

(3) iPhone USB
(Hardware Port: iPhone USB, Device: en8)

(4) Thunderbolt Bridge
(Hardware Port: Thunderbolt Bridge, Device: bridge0)

(5) Tailscale
(Hardware Port: io.tailscale.ipn.macos, Device: )

Note: Tailescale is my personal VPN. It is not running during any of the testing (although I need to test if it does work with Zen)

from zen.

Thanks! Looks like we'll need to do even more work to properly get the active network service. I have an idea for a fix in mind, I'll let you know once a working release gets published.

from zen.

Hi @anfragment,

I'm just checking back in on this to see if there is any more information I can provide. I can also try out alpha/test builds if that helps recreate the issue or test fixes.

Also, you said that you would let me know one a working released is published. If you'd rather me not check-in like this let me know.

Thanks.

from zen.

Hey @wburningham,
Thank you for reaching out again. I am keeping your issue in mind, but I just haven't gotten around to it yet. Thank you for offering your help in testing the solution—I'll drop an alpha build in this issue.

P.S. As an interim solution, I recommend starting Zen before launching the VPN. It should do the trick.

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