Transaction fail when customer checkout with creditcard stored in Salesforce with CSE about adyen-salesforce-commerce-cloud HOT 4 CLOSED

Hi @neotitan ,
With CSE the tokens will be stored on Adyen's side. These tokens will then be included in the subsequent payment request and do not need to be encrypted anymore.
These tokens will also be retrieved from Adyen each time a shopper reach the checkout and he will be able to select his desired saved credit card details there.
Could you check if you retrieve the tokens correctly from Adyen?

from adyen-salesforce-commerce-cloud.

Hi @maassenbas,
Yes the encryption token I acquired from Adyen is totally fine. I think you are mixing CSE and Recurring Payments together. Are you suggesting that CSE will only work with Adyen Recurring Payments?

How about the situation that customers want to use their saved credit card (stored in SFCC before Adyen is enabled)? You know when customer select a pre-saved credit card the card numbers are masked which means CSE cannot see the full number at front-end and encryption won't include card number.

Also by looking at the comment in Adyen's code, it implies that Adyen have considered above situation. But it's not being considered thoroughly at a later stage.

from adyen-salesforce-commerce-cloud.

Hi @neotitan ,

CSE will work for both Adyen Recurring Payment as well as normal credit card payments.
However, since the existing saved card details in SFCC do not have a token within Adyen, these pre-saved cards (before Adyen) would not work that way.
The shopper should validate a payment again, which would create the token on Adyen's side for future transactions.

Kind regards,
Bas Maassen

from adyen-salesforce-commerce-cloud.

Hi @neotitan ,

Another option would be to migrate the tokens first to the Adyen platform. That way your tokens can be retrieved from Adyen during the checkout.
In order to get your tokens migrated to Adyen, you can contact our support team ([email protected]) and they will provide you the necessary steps.

Kind regards,
Bas Maassen

from adyen-salesforce-commerce-cloud.