Comments (16)
jfitz1
commented on July 30, 2024
1
+1
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jfitz1
commented on July 30, 2024
+1
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AndresCrowdComfort
commented on July 30, 2024
+1
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cj-c2
commented on July 30, 2024
+1
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GuillaumeCrowdcomfort
commented on July 30, 2024
+1
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nvillaman2023
commented on July 30, 2024
+1
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comark
commented on July 30, 2024
+1
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alok-xseed
commented on July 30, 2024
+1
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akosphp
commented on July 30, 2024
We're experiencing the same issue, and many of our clients have reported this problem as well. It's important to note that this problem doesn't occur on every device and browser combination. However, you can replicate it on Windows using Chrome by following these steps:
- Open Chrome.
- Navigate to the page in question.
- Open the developer tab in Chrome.
- Press F5 to refresh the page.
Please be aware that there are devices where you don't need to open the developer tab; the problem occurs during regular browsing conditions.
There are other users complaining about this issue here: https://community.adobe.com/t5/acrobat-services-api-discussions/embed-api-quot-preview-rendering-failed-quot/td-p/13947336
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comark
commented on July 30, 2024
Hello, we realized we were facing the issue sporadically on Chrome then when one of our users started previewing on Microsoft Edge it failed completely. We realized that we were using the legacy endpoint https://documentservices.adobe.com/view-sdk/viewer.js instead of https://acrobatservices.adobe.com/view-sdk/viewer.js. We changed this and it seems to work ok now. Hope it helps someone
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akosphp
commented on July 30, 2024
We were using this endpoint: https://documentcloud.adobe.com/view-sdk/main.js, and we switched to https://acrobatservices.adobe.com/view-sdk/viewer.js. However, we are encountering the exact same issue with both endpoints.
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jeam
commented on July 30, 2024
+1
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truongnguyenceres
commented on July 30, 2024
I'm facing the same issue
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truongnv98
commented on July 30, 2024
My issue has been resolved. I was uploading the file id as an int type instead of a string type, which caused the PREVIEW_RENDERING_FAILED error. After I cast it to String(fileId), the error no longer appeared.
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Related Issues (20)
- Set default font size and line weight through user settings (Annotations tools) HOT 1
- APP_RENDERING_FAILED not fired even though UI gives out error message HOT 1
- rename "More Samples/PDF Annotations" to "More Samples/Save PDF" - a more relevant name
- Grab PDF file from a VFS HOT 1
- postMessage for Adobe Embed API HOT 1
- Not able to View the EA forms document in PDF-emded viewer HOT 1
- Can't copy text displayed by component
- Cannot load api via jquery getScript()
- Annotation Selector is not valid for given xxx HOT 1
- Rotate Button Support
- Error in console "Cannot read properties of undefined (reading 'color')"
- Search result callback doesn't get called. HOT 1
- Embed API - CSP issue with promise
- user should be restricted to modify (delete or edit) the comment of other users.- Adobe Embed PDF API
- Font size of input form does not auto scale
- Measurement tool HOT 1
- Annotations duplicated on addAnnotationsInPDF function HOT 4
- problems using pdf files hosted in azure blobstorage HOT 1
- Disable download button
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