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Comments (4)

ESurina avatar ESurina commented on June 19, 2024

Please try disabling battery optimization for both apps and let us know if this will fix the problem.

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khafan11 avatar khafan11 commented on June 19, 2024

@ESurina I had done this before, but it still had a problem I even activated the watchdog option on both apps.
Unfortunately, the most severe restrictions have been implemented on Iran's Internet again since 4 days ago, and I can no longer use AGVPN (it does not connect).That's why I can't take more tests for now :(

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ESurina avatar ESurina commented on June 19, 2024

To troubleshoot this issue, we need to get the app logs.

Here's what we need you to do:

  1. Enable debug logging:
    Settings -> General -> Advanced -> Logging level -> Debug
  2. Reproduce the issue, then remember the exact time when it happened
  3. Collect logs:
    Settings -> General -> Advanced -> Export logs and system info
  4. Send this file to [email protected]:
    • mention the 5317 number in the subject
    • specify the exact time when the issue occurred

from adguardforandroid.

khafan11 avatar khafan11 commented on June 19, 2024

I sent it .
Unfortunately, it is rare to use Adguard and AdguardVPN at the same time after a little time one of them will be killed
Although the VPN was connected (In VPN mode, not in Integration mode) during the last 24 hours without any problem

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